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01 Record

CVE-2026-78355

Path Traversal in SendSupportBundle allows File Deletion Outside the Intended Directory

HighPUBLISHEDCNA: OTRS
CNA base score8.7 CVSS v3.xCVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:N/I:H/A:H

02 Description

Path Traversal in SendSupportBundle allows File Deletion Outside the Intended Directory

03 Exploitation and scoring

Exploitation
Assessed, none found. CISA's assessment recorded neither public exploit code nor evidence of exploitation when it was made.
SSVC decision
  • ExploitationnoneCISA recorded no public exploit code and no evidence of exploitation.
  • AutomatablenoAt least one step from reconnaissance to exploitation cannot be reliably automated.
  • Technical ImpactpartialSuccessful exploitation gives limited control of the vulnerable component.
CISA publishes the decision points, not a final SSVC decision. The decision also depends on mission and well-being impact, which is a property of your deployment rather than of the vulnerability.
EPSS probability
0.72% probability of exploitation activity in the next 30 days.
EPSS percentile
Equal to or higher than the score of 53.7% of scored records. A rank, not a probability.
NVD base score
8.7 (CVSS v3.x), scored by the NVD independently of the CNA.
NVD CVSS vector
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:N/I:H/A:H
NVD analysis status
Deferred. NVD last modified this record on 2026-10-15.
Red Hat severity
No Red Hat rating. Red Hat rates the CVEs that affect its products.

Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.

04 Metadata

Published
2026-10-12 06:48Z17 DAYS AGO
Last updated
2026-10-15 18:07Z13 DAYS AGO
Reserved
2026-08-24
Assigning CNA
OTRS
Record state
PUBLISHED
Severity
High (CVSS 8.7)
CNA CVSS vector
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:N/I:H/A:H
Weaknesses
  • CWE-22Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')Base
Data version
5.2
Document digest
b6fa5430a7e38a23f4c614365e7a5038b3af23501e8454978a013a97b4f6aaaa

05 Affected products

VendorProductVersionsPlatforms
OTRS GmbH (former OTRS AG)OTRS7.0.x, 8.0.x, 2023.x, 2024.x, 2025.x, 2026.x to 2026.6.x—
OTRS GmbH (former OTRS AG)((OTRS)) Community Edition6.x—

06 References

07 Remediation

Update to latest version of OTRS (2026.7.1. or later). Please note that there will be no OTRS 7 patches

08 Fixed in

Ubuntu 16.04 LTS

  • otrs2
    No fix yet

Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.

Ubuntu 18.04 LTS

  • otrs2
    No fix yet

Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.

Ubuntu 20.04 LTS

  • otrs2
    No fix yet

Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.

Ubuntu 22.04 LTS

  • otrs2
    No fix yet

Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.

Ubuntu 24.04 LTS

  • znuny
    No fix yet

Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.

Ubuntu 26.04 LTS

  • znuny
    No fix yet

Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.

Ubuntu 26.10

  • znuny
    No fix yet

Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.

A release or ecosystem missing from this list has no record here. It may be unaffected or not covered by the source. Source notices and licences.