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01 Record

CVE-2025-40537

SolarWinds Web Help Desk Hardcoded Credentials Vulnerability

HighPUBLISHEDCNA: SolarWinds
CNA base score7.5 CVSS v3.xCVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H

02 Description

SolarWinds Web Help Desk Hardcoded Credentials Vulnerability

03 Exploitation and scoring

Exploitation
Assessed, none found. CISA's assessment recorded neither public exploit code nor evidence of exploitation when it was made.
SSVC decision
  • ExploitationnoneCISA recorded no public exploit code and no evidence of exploitation.
  • AutomatablenoAt least one step from reconnaissance to exploitation cannot be reliably automated.
  • Technical ImpacttotalSuccessful exploitation gives total control of the vulnerable component.
CISA publishes the decision points, not a final SSVC decision. The decision also depends on mission and well-being impact, which is a property of your deployment rather than of the vulnerability.
EPSS probability
0.58% probability of exploitation activity in the next 30 days.
EPSS percentile
Equal to or higher than the score of 47.8% of scored records. A rank, not a probability.
NVD base score
7.5 (CVSS v3.x), scored by the NVD independently of the CNA.
NVD CVSS vector
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H
NVD analysis status
Analyzed. NVD last modified this record on 2026-06-17.
Red Hat severity
No Red Hat rating. Red Hat rates the CVEs that affect its products.

Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.

04 Metadata

Published
2026-01-28 07:31Z9 MO AGO
Last updated
2026-02-26 15:04Z8 MO AGO
Reserved
2025-04-16
Assigning CNA
SolarWinds
Record state
PUBLISHED
Severity
High (CVSS 7.5)
CNA CVSS vector
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H
Weaknesses
  • CWE-798Use of Hard-coded CredentialsBase
Data version
5.2
Document digest
dccaec4383cd77ead8e6633f4f41ec405841711b6106f18115164acff6e3b15d

05 Affected products

VendorProductVersionsPlatforms
SolarWindsWeb Help Desk12.8.8 HF1 and below—

06 References

07 Remediation

SolarWinds recommends customers upgrade to Web Help Desk version 2026.1, and to follow the steps in the guide to unlink the demo client from the admin user. The guide can be found in the release notes and the Web Help Desk Secure Configuration guide, which can be found here: https://documentation.solarwinds.com/en/success_center/whd/content/helpdesksecureconfiguration.htm https://documentation.solarwinds.com/en/success_center/whd/content/helpdesksecureconfiguration.htm .