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01 Record

CVE-2024-57728

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to

HighKEVPUBLISHEDCNA: mitre
CNA base score7.2 CVSS v3.xCVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H

02 Description

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to

03 Exploitation and scoring

Exploitation
Exploited in the wild. Listed in the CISA Known Exploited Vulnerabilities catalog on 2026-04-24. Federal remediation due 2026-05-08. Known ransomware campaign use: reported by CISA.
SSVC decision
  • ExploitationactiveCISA reports credible evidence of active exploitation.
  • AutomatablenoAt least one step from reconnaissance to exploitation cannot be reliably automated.
  • Technical ImpacttotalSuccessful exploitation gives total control of the vulnerable component.
CISA publishes the decision points, not a final SSVC decision. The decision also depends on mission and well-being impact, which is a property of your deployment rather than of the vulnerability.
EPSS probability
64.46% probability of exploitation activity in the next 30 days.
EPSS percentile
Equal to or higher than the score of 99.2% of scored records. A rank, not a probability.
NVD base score
7.2 (CVSS v3.x), scored by the NVD independently of the CNA.
NVD CVSS vector
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H
NVD analysis status
Analyzed. NVD last modified this record on 2026-06-17.
Red Hat severity
No Red Hat rating. Red Hat rates the CVEs that affect its products.

Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.

04 Metadata

Published
2025-01-15 00:00Z1 YR AGO
Last updated
2026-08-04 03:56Z2 MO AGO
Reserved
2025-01-09
Assigning CNA
mitre
Record state
PUBLISHED
Severity
High (CVSS 7.2)
CNA CVSS vector
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H
Weaknesses
  • CWE-22Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')Base
  • CWE-59Improper Link Resolution Before File Access ('Link Following')Base
Data version
5.2
Document digest
f75380f3884063085638d34756f201509f66891ccd420974b6dae7b45da19ba3

05 Affected products

VendorProductVersionsPlatforms
simple-helpsimplehelpNot specified—

06 References