01 Record
CVE-2024-57727
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the
CriticalKEVPUBLISHEDCNA: mitre
CNA base score9.1 CVSS v3.xCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
02 Description
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the
03 Exploitation and scoring
- Exploitation
- Exploited in the wild. Listed in the CISA Known Exploited Vulnerabilities catalog on 2025-02-13. Federal remediation due 2025-03-06. Known ransomware campaign use: reported by CISA.
- SSVC decision
- ExploitationactiveCISA reports credible evidence of active exploitation.
- AutomatableyesAn attacker can reliably automate reconnaissance through exploitation, so this scales.
- Technical ImpacttotalSuccessful exploitation gives total control of the vulnerable component.
- EPSS probability
- 96.83% probability of exploitation activity in the next 30 days.
- EPSS percentile
- Equal to or higher than the score of 99.8% of scored records. A rank, not a probability.
- NVD base score
- 7.5 (CVSS v3.x), scored by the NVD independently of the CNA.
- NVD CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
- NVD analysis status
- Analyzed. NVD last modified this record on 2026-08-04.
- Red Hat severity
- No Red Hat rating. Red Hat rates the CVEs that affect its products.
Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.
04 Metadata
- Published
- 2025-01-15 00:00Z1 YR AGO
- Last updated
- 2026-08-04 03:55Z2 MO AGO
- Reserved
- 2025-01-09
- Assigning CNA
- mitre
- Record state
- PUBLISHED
- Severity
- Critical (CVSS 9.1)
- CNA CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
- Weaknesses
- CWE-22Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')Base
- Data version
- 5.2
- Document digest
- 21e3d4d8a72979c71d6732f7d0c1db6194e3c270b406d846171481956d7dea2b
05 Affected products
VendorProductVersionsPlatforms
06 References
- www.horizon3.aihttps://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- simple-help.comhttps://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- www.cisa.govhttps://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727