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01 Record

CVE-2024-57726

SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate

CriticalKEVPUBLISHEDCNA: mitre
CNA base score9.9 CVSS v3.xCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H

02 Description

SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate

03 Exploitation and scoring

Exploitation
Exploited in the wild. Listed in the CISA Known Exploited Vulnerabilities catalog on 2026-04-24. Federal remediation due 2026-05-08. Known ransomware campaign use: reported by CISA.
SSVC decision
  • ExploitationactiveCISA reports credible evidence of active exploitation.
  • AutomatablenoAt least one step from reconnaissance to exploitation cannot be reliably automated.
  • Technical ImpacttotalSuccessful exploitation gives total control of the vulnerable component.
CISA publishes the decision points, not a final SSVC decision. The decision also depends on mission and well-being impact, which is a property of your deployment rather than of the vulnerability.
EPSS probability
66.41% probability of exploitation activity in the next 30 days.
EPSS percentile
Equal to or higher than the score of 99.2% of scored records. A rank, not a probability.
NVD base score
9.9 (CVSS v3.x), scored by the NVD independently of the CNA.
NVD CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H
NVD analysis status
Analyzed. NVD last modified this record on 2026-06-17.
Red Hat severity
No Red Hat rating. Red Hat rates the CVEs that affect its products.

Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.

04 Metadata

Published
2025-01-15 00:00Z1 YR AGO
Last updated
2026-08-04 03:56Z2 MO AGO
Reserved
2025-01-09
Assigning CNA
mitre
Record state
PUBLISHED
Severity
Critical (CVSS 9.9)
CNA CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H
Weaknesses
Data version
5.2
Document digest
94abb1670bae82077930569ac3c9b5f4ad488a735689c8d4e2bed45127705839

05 Affected products

VendorProductVersionsPlatforms
simple-helpsimplehelpNot specified—

06 References