01 Record
CVE-2024-57726
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate
CriticalKEVPUBLISHEDCNA: mitre
CNA base score9.9 CVSS v3.xCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H
02 Description
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate
03 Exploitation and scoring
- Exploitation
- Exploited in the wild. Listed in the CISA Known Exploited Vulnerabilities catalog on 2026-04-24. Federal remediation due 2026-05-08. Known ransomware campaign use: reported by CISA.
- SSVC decision
- ExploitationactiveCISA reports credible evidence of active exploitation.
- AutomatablenoAt least one step from reconnaissance to exploitation cannot be reliably automated.
- Technical ImpacttotalSuccessful exploitation gives total control of the vulnerable component.
- EPSS probability
- 66.41% probability of exploitation activity in the next 30 days.
- EPSS percentile
- Equal to or higher than the score of 99.2% of scored records. A rank, not a probability.
- NVD base score
- 9.9 (CVSS v3.x), scored by the NVD independently of the CNA.
- NVD CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H
- NVD analysis status
- Analyzed. NVD last modified this record on 2026-06-17.
- Red Hat severity
- No Red Hat rating. Red Hat rates the CVEs that affect its products.
Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.
04 Metadata
- Published
- 2025-01-15 00:00Z1 YR AGO
- Last updated
- 2026-08-04 03:56Z2 MO AGO
- Reserved
- 2025-01-09
- Assigning CNA
- mitre
- Record state
- PUBLISHED
- Severity
- Critical (CVSS 9.9)
- CNA CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H
- Weaknesses
- CWE-862Missing AuthorizationClass
- Data version
- 5.2
- Document digest
- 94abb1670bae82077930569ac3c9b5f4ad488a735689c8d4e2bed45127705839
05 Affected products
VendorProductVersionsPlatforms
06 References
- www.horizon3.aihttps://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- simple-help.comhttps://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- www.microsoft.comhttps://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/
- www.trendmicro.comhttps://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce
- www.cisa.govhttps://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57726