01 Record
CVE-2024-28988
SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability
CriticalPUBLISHEDCNA: SolarWinds
CNA base score9.8 CVSS v3.xCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
02 Description
SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability
03 Exploitation and scoring
- Exploitation
- Assessed, none found. CISA's assessment recorded neither public exploit code nor evidence of exploitation when it was made.
- SSVC decision
- ExploitationnoneCISA recorded no public exploit code and no evidence of exploitation.
- AutomatablenoAt least one step from reconnaissance to exploitation cannot be reliably automated.
- Technical ImpacttotalSuccessful exploitation gives total control of the vulnerable component.
- EPSS probability
- 39.09% probability of exploitation activity in the next 30 days.
- EPSS percentile
- Equal to or higher than the score of 98.5% of scored records. A rank, not a probability.
- NVD base score
- 9.8 (CVSS v3.x), scored by the NVD independently of the CNA.
- NVD CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
- NVD analysis status
- Analyzed. NVD last modified this record on 2026-06-17.
- Red Hat severity
- No Red Hat rating. Red Hat rates the CVEs that affect its products.
Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.
04 Metadata
- Published
- 2025-09-01 21:18Z1 YR AGO
- Last updated
- 2026-02-26 17:49Z8 MO AGO
- Reserved
- 2024-03-13
- Assigning CNA
- SolarWinds
- Record state
- PUBLISHED
- Severity
- Critical (CVSS 9.8)
- CNA CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
- Weaknesses
- CWE-502Deserialization of Untrusted DataBase
- Data version
- 5.2
- Document digest
- 5f6bfdd0bfe11e52dd76c0c84c3271504c592b0f764aa50ecc9835a1960081c3
05 Affected products
VendorProductVersionsPlatforms
06 References
- support.solarwinds.comhttps://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3
- www.solarwinds.comhttps://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988
07 Remediation
All SolarWinds Web Help Desk customers are advised to upgrade to the latest version of the SolarWinds Web Help Desk 12.8.3 HF 3