01 Record
CVE-2024-28987
SolarWinds Web Help Desk Hardcoded Credential Vulnerability
CriticalKEVPUBLISHEDCNA: SolarWinds
CNA base score9.1 CVSS v3.xCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
02 Description
SolarWinds Web Help Desk Hardcoded Credential Vulnerability
03 Exploitation and scoring
- Exploitation
- Exploited in the wild. Listed in the CISA Known Exploited Vulnerabilities catalog on 2024-10-15. Federal remediation due 2024-11-05.
- SSVC decision
- ExploitationactiveCISA reports credible evidence of active exploitation.
- AutomatableyesAn attacker can reliably automate reconnaissance through exploitation, so this scales.
- Technical ImpacttotalSuccessful exploitation gives total control of the vulnerable component.
- EPSS probability
- 93.29% probability of exploitation activity in the next 30 days.
- EPSS percentile
- Equal to or higher than the score of 99.8% of scored records. A rank, not a probability.
- NVD base score
- 9.1 (CVSS v3.x), scored by the NVD independently of the CNA.
- NVD CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
- NVD analysis status
- Analyzed. NVD last modified this record on 2026-06-17.
- Red Hat severity
- No Red Hat rating. Red Hat rates the CVEs that affect its products.
Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.
04 Metadata
- Published
- 2024-08-21 21:17Z2 YR AGO
- Last updated
- 2025-10-21 22:55Z1 YR AGO
- Reserved
- 2024-03-13
- Assigning CNA
- SolarWinds
- Record state
- PUBLISHED
- Severity
- Critical (CVSS 9.1)
- CNA CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
- Weaknesses
- CWE-798Use of Hard-coded CredentialsBase
- Data version
- 5.1
- Document digest
- f0d48935c6071564b948d077e83fef24b64e33eafa3828b8dab3ebd5fdc30db8
05 Affected products
VendorProductVersionsPlatforms
06 References
- www.solarwinds.comhttps://www.solarwinds.com/trust-center/security-advisories/cve-2024-28987
- support.solarwinds.comhttps://support.solarwinds.com/SuccessCenter/s/article/SolarWinds-Web-Help-Desk-12-8-3-Hotfix-2
- www.cisa.govhttps://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28987
- www.theregister.comhttps://www.theregister.com/2024/08/22/hardcoded_credentials_bug_solarwinds_whd/
07 Remediation
SolarWinds recommends that customers upgrade to SolarWinds Web Help Desk v12.8.3 HF2 as soon as it becomes available.