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01 Record

CVE-2024-23794

Agents are able to lock the ticket without the "Owner" permission

MediumPUBLISHEDCNA: OTRS
CNA base score5.2 CVSS v3.xCVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N

02 Description

Agents are able to lock the ticket without the "Owner" permission

03 Exploitation and scoring

Exploitation
Assessed, none found. CISA's assessment recorded neither public exploit code nor evidence of exploitation when it was made.
SSVC decision
  • ExploitationnoneCISA recorded no public exploit code and no evidence of exploitation.
  • AutomatablenoAt least one step from reconnaissance to exploitation cannot be reliably automated.
  • Technical ImpactpartialSuccessful exploitation gives limited control of the vulnerable component.
CISA publishes the decision points, not a final SSVC decision. The decision also depends on mission and well-being impact, which is a property of your deployment rather than of the vulnerability.
EPSS probability
0.27% probability of exploitation activity in the next 30 days.
EPSS percentile
Equal to or higher than the score of 18.9% of scored records. A rank, not a probability.
NVD base score
7.5 (CVSS v3.x), scored by the NVD independently of the CNA.
NVD CVSS vector
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H
NVD analysis status
Modified. NVD last modified this record on 2026-06-17.
Red Hat severity
No Red Hat rating. Red Hat rates the CVEs that affect its products.

Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.

04 Metadata

Published
2024-07-15 07:14Z2 YR AGO
Last updated
2024-08-01 23:13Z2 YR AGO
Reserved
2024-01-22
Assigning CNA
OTRS
Record state
PUBLISHED
Severity
Medium (CVSS 5.2)
CNA CVSS vector
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N
Weaknesses
  • CWE-266Incorrect Privilege AssignmentBase
Data version
5.1
Document digest
d4feea867e3173aa74de2a8712f9cf204227a37f3ddd2186f96c51c8a27f080c

05 Affected products

VendorProductVersionsPlatforms
OTRS AGOTRS8.0.x, 2023.x, 2024.x to 2024.4.x—

06 References

07 Remediation

Update to OTRS 2024.5.2