01 Record

CVE-2022-40771

Zoho ManageEngine ServiceDesk Plus versions 13010 and prior are vulnerable to an XML External Entity attack that leads to Information Disclosure.

MediumPUBLISHEDCNA: mitre

CNA base score4.9 CVSS v3.xCVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N

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02 Description

Zoho ManageEngine ServiceDesk Plus versions 13010 and prior are vulnerable to an XML External Entity attack that leads to Information Disclosure.

03 Exploitation and scoring

Exploitation

Assessed, none found. CISA's assessment recorded neither public exploit code nor evidence of exploitation when it was made.

SSVC decision

ExploitationnoneCISA recorded no public exploit code and no evidence of exploitation.
AutomatablenoAt least one step from reconnaissance to exploitation cannot be reliably automated.
Technical ImpactpartialSuccessful exploitation gives limited control of the vulnerable component.

CISA publishes the decision points, not a final SSVC decision. The decision also depends on mission and well-being impact, which is a property of your deployment rather than of the vulnerability.

EPSS probability

3.71% probability of exploitation activity in the next 30 days.

EPSS percentile

Equal to or higher than the score of 89.2% of scored records. A rank, not a probability.

NVD base score

4.9 (CVSS v3.x), scored by the NVD independently of the CNA.

NVD CVSS vector

CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N

NVD analysis status

Modified. NVD last modified this record on 2026-06-17.

Red Hat severity

No Red Hat rating. Red Hat rates the CVEs that affect its products.

Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.