01 Record
CVE-2021-36097
Agents are able to lock the ticket without the "Owner" permission
LowPUBLISHEDCNA: OTRS
CNA base score3.5 CVSS v3.xCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
02 Description
Agents are able to lock the ticket without the "Owner" permission
03 Exploitation and scoring
- Exploitation
- Not assessed. CISA has not published an exploitation assessment for this record, and it is not in the KEV catalog. That is an absence of assessment, not a finding of no risk.
- SSVC decision
- Not assessed by CISA
- EPSS probability
- 0.52% probability of exploitation activity in the next 30 days.
- EPSS percentile
- Equal to or higher than the score of 44.0% of scored records. A rank, not a probability.
- NVD base score
- 4.3 (CVSS v3.x), scored by the NVD independently of the CNA.
- NVD CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
- NVD analysis status
- Modified. NVD last modified this record on 2026-06-17.
- Red Hat severity
- No Red Hat rating. Red Hat rates the CVEs that affect its products.
Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.
04 Metadata
- Published
- 2021-10-18 07:00Z5 YR AGO
- Last updated
- 2024-09-16 22:51Z2 YR AGO
- Reserved
- 2021-07-01
- Assigning CNA
- OTRS
- Record state
- PUBLISHED
- Severity
- Low (CVSS 3.5)
- CNA CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
- Weaknesses
- CWE-266Incorrect Privilege AssignmentBase
- Data version
- 5.1
- Document digest
- 2ea22f9d9482859bb33e9404dc2325971a33bd99b601f2867b51d5dc4651d005
05 Affected products
VendorProductVersionsPlatforms
06 References
07 Remediation
Update to OTRS 8.0.17.