01 Record
CVE-2021-28023
Arbitrary file upload in Service import feature in ServiceTonic Helpdesk software version < 9.0.35937 allows a malicious user to execute JSP code by uploading a zip that extracts files in relative
UnratedPUBLISHEDCNA: mitre
CNA base scoreUnratedNo CNA CVSS vector
02 Description
Arbitrary file upload in Service import feature in ServiceTonic Helpdesk software version < 9.0.35937 allows a malicious user to execute JSP code by uploading a zip that extracts files in relative
03 Exploitation and scoring
- Exploitation
- Not assessed. CISA has not published an exploitation assessment for this record, and it is not in the KEV catalog. That is an absence of assessment, not a finding of no risk.
- SSVC decision
- Not assessed by CISA
- EPSS probability
- 1.35% probability of exploitation activity in the next 30 days.
- EPSS percentile
- Equal to or higher than the score of 71.1% of scored records. A rank, not a probability.
- NVD base score
- 9.8 (CVSS v3.x), scored by the NVD independently of the CNA.
- NVD CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
- NVD analysis status
- Modified. NVD last modified this record on 2026-06-17.
- Red Hat severity
- No Red Hat rating. Red Hat rates the CVEs that affect its products.
Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.
04 Metadata
- Published
- 2021-11-08 14:28Z4 YR AGO
- Last updated
- 2024-08-03 21:33Z2 YR AGO
- Reserved
- 2021-03-05
- Assigning CNA
- mitre
- Record state
- PUBLISHED
- Severity
- Not rated by the issuing CNA
- CNA CVSS vector
- Not published by the issuing CNA
- Weaknesses
- CWE-434Unrestricted Upload of File with Dangerous TypeBase
- Data version
- 5.1
- Document digest
- 4615d8d498d00a916a9c98f5a6cc86abc0bf9336fd62b32fb22061f91a089afa
05 Affected products
VendorProductVersionsPlatforms