CVE-2021-21441
XSS in the ticket overview screens
02 Description
XSS in the ticket overview screens
03 Exploitation and scoring
- Exploitation
- Not assessed. CISA has not published an exploitation assessment for this record, and it is not in the KEV catalog. That is an absence of assessment, not a finding of no risk.
- SSVC decision
- Not assessed by CISA
- EPSS probability
- 1.08% probability of exploitation activity in the next 30 days.
- EPSS percentile
- Equal to or higher than the score of 65.1% of scored records. A rank, not a probability.
- NVD base score
- 7.5 (CVSS v3.x), scored by the NVD independently of the CNA.
- NVD CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
- NVD analysis status
- Modified. NVD last modified this record on 2026-06-17.
- Red Hat severity
- No Red Hat rating. Red Hat rates the CVEs that affect its products.
Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.
04 Metadata
- Published
- 2021-06-16 09:50Z5 YR AGO
- Last updated
- 2024-09-16 16:23Z2 YR AGO
- Reserved
- 2020-12-29
- Assigning CNA
- OTRS
- Record state
- PUBLISHED
- Severity
- High (CVSS 7.5)
- CNA CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
- Weaknesses
- CWE-79Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')Base
- Data version
- 5.1
- Document digest
- e0c8ed09d1b4a9eee002d1adaf58345d537063ad347314823883b725b7c93738
05 Affected products
06 References
- otrs.comhttps://otrs.com/release-notes/otrs-security-advisory-2021-11/
- lists.debian.org[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security updatehttps://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
07 Remediation
Update to OTRS 7.0.27.
08 Fixed in
Debian 11
- otrs2 Fixed in 6.0.32-5
Source: Debian Security Tracker, the Debian security team. Received through OSV.dev. Reformatted by exploit.cc.
Ubuntu 16.04 LTS
- otrs2 No fix yet
Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.
Ubuntu 18.04 LTS
- otrs2 No fix yet
Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.
Ubuntu 20.04 LTS
- otrs2 No fix yet
Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.
Ubuntu 22.04 LTS
- otrs2 No fix yet
Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.
A release or ecosystem missing from this list has no record here. It may be unaffected or not covered by the source. Source notices and licences.