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01 Record

CVE-2021-21439

Possible DoS attack using a special crafted URL in email body

MediumPUBLISHEDCNA: OTRS
CNA base score6.5 CVSS v3.xCVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:H

02 Description

Possible DoS attack using a special crafted URL in email body

03 Exploitation and scoring

Exploitation
Not assessed. CISA has not published an exploitation assessment for this record, and it is not in the KEV catalog. That is an absence of assessment, not a finding of no risk.
SSVC decision
Not assessed by CISA
EPSS probability
0.87% probability of exploitation activity in the next 30 days.
EPSS percentile
Equal to or higher than the score of 58.6% of scored records. A rank, not a probability.
NVD base score
6.5 (CVSS v3.x), scored by the NVD independently of the CNA.
NVD CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:H
NVD analysis status
Modified. NVD last modified this record on 2026-06-17.
Red Hat severity
No Red Hat rating. Red Hat rates the CVEs that affect its products.

Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.

04 Metadata

Published
2021-06-14 07:55Z5 YR AGO
Last updated
2024-09-16 19:52Z2 YR AGO
Reserved
2020-12-29
Assigning CNA
OTRS
Record state
PUBLISHED
Severity
Medium (CVSS 6.5)
CNA CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:H
Weaknesses
  • CWE-754Improper Check for Unusual or Exceptional ConditionsClass
  • CWE-755Improper Handling of Exceptional ConditionsClass
Data version
5.1
Document digest
ea519d7286436068bedd423df0a7b22b72a4aa86e30f7ac9e85964d8b1c8680a

05 Affected products

VendorProductVersionsPlatforms
OTRS AG((OTRS)) Community Edition6.0.1 to < 6.0.x*—
OTRS AGOTRS7.0.x to 7.0.26, 8.0.x to 8.0.13—

06 References

07 Remediation

Update to OTRS 8.0.14 or OTRS 7.0.27.

08 Fixed in

Debian 11

  • otrs2
    Fixed in 6.0.32-5

Source: Debian Security Tracker, the Debian security team. Received through OSV.dev. Reformatted by exploit.cc.

Ubuntu 16.04 LTS

  • otrs2
    No fix yet

Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.

Ubuntu 18.04 LTS

  • otrs2
    No fix yet

Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.

Ubuntu 20.04 LTS

  • otrs2
    No fix yet

Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.

Ubuntu 22.04 LTS

  • otrs2
    No fix yet

Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.

A release or ecosystem missing from this list has no record here. It may be unaffected or not covered by the source. Source notices and licences.