01 Record
CVE-2020-2500
This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have
CriticalPUBLISHEDCNA: qnap
CNA base score9.8 CVSS v3.xCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
02 Description
This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have
03 Exploitation and scoring
- Exploitation
- Not assessed. CISA has not published an exploitation assessment for this record, and it is not in the KEV catalog. That is an absence of assessment, not a finding of no risk.
- SSVC decision
- Not assessed by CISA
- EPSS probability
- 0.74% probability of exploitation activity in the next 30 days.
- EPSS percentile
- Equal to or higher than the score of 54.3% of scored records. A rank, not a probability.
- NVD base score
- 6.5 (CVSS v3.x), scored by the NVD independently of the CNA.
- NVD CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N
- NVD analysis status
- Modified. NVD last modified this record on 2026-06-17.
- Red Hat severity
- No Red Hat rating. Red Hat rates the CVEs that affect its products.
Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.
04 Metadata
- Published
- 2020-07-01 15:53Z6 YR AGO
- Last updated
- 2024-08-04 07:09Z2 YR AGO
- Reserved
- 2019-12-09
- Assigning CNA
- qnap
- Record state
- PUBLISHED
- Severity
- Critical (CVSS 9.8)
- CNA CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
- Weaknesses
- Data version
- 5.1
- Document digest
- f7e47e8af836d33d20f363d427bc9cbb31d793fb0b103d0ac47d255ee6df164a
05 Affected products
VendorProductVersionsPlatforms