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01 Record

CVE-2020-1777

Agent names disclosed in chat feature

MediumPUBLISHEDCNA: OTRS
CNA base score4.3 CVSS v3.xCVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N

02 Description

Agent names disclosed in chat feature

03 Exploitation and scoring

Exploitation
Not assessed. CISA has not published an exploitation assessment for this record, and it is not in the KEV catalog. That is an absence of assessment, not a finding of no risk.
SSVC decision
Not assessed by CISA
EPSS probability
0.84% probability of exploitation activity in the next 30 days.
EPSS percentile
Equal to or higher than the score of 57.5% of scored records. A rank, not a probability.
NVD base score
5.3 (CVSS v3.x), scored by the NVD independently of the CNA.
NVD CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
NVD analysis status
Modified. NVD last modified this record on 2026-06-17.
Red Hat severity
No Red Hat rating. Red Hat rates the CVEs that affect its products.

Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.

04 Metadata

Published
2020-10-15 18:52Z6 YR AGO
Last updated
2024-09-17 01:16Z2 YR AGO
Reserved
2019-11-29
Assigning CNA
OTRS
Record state
PUBLISHED
Severity
Medium (CVSS 4.3)
CNA CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N
Weaknesses
  • CWE-200Exposure of Sensitive Information to an Unauthorized ActorClass
Data version
5.1
Document digest
dd0becee79815fd01c58a7822c0c93d81b9d102c8f43a111b5caf0a2ebe53072

05 Affected products

VendorProductVersionsPlatforms
OTRS AGOTRS7.0.x to 7.0.21, 8.0.x to 8.0.6—

06 References

07 Remediation

Upgrade to OTRS 7.0.22, OTRS 8.0.7