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01 Record

CVE-2020-1772

Information Disclosure

MediumPUBLISHEDCNA: OTRS
CNA base score6.5 CVSS v3.xCVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:U/C:H/I:L/A:N

02 Description

Information Disclosure

03 Exploitation and scoring

Exploitation
Not assessed. CISA has not published an exploitation assessment for this record, and it is not in the KEV catalog. That is an absence of assessment, not a finding of no risk.
SSVC decision
Not assessed by CISA
EPSS probability
1.59% probability of exploitation activity in the next 30 days.
EPSS percentile
Equal to or higher than the score of 75.3% of scored records. A rank, not a probability.
NVD base score
7.5 (CVSS v3.x), scored by the NVD independently of the CNA.
NVD CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
NVD analysis status
Modified. NVD last modified this record on 2026-06-17.
Red Hat severity
No Red Hat rating. Red Hat rates the CVEs that affect its products.

Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.

04 Metadata

Published
2020-03-27 12:47Z6 YR AGO
Last updated
2024-09-16 23:25Z2 YR AGO
Reserved
2019-11-29
Assigning CNA
OTRS
Record state
PUBLISHED
Severity
Medium (CVSS 6.5)
CNA CVSS vector
CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:U/C:H/I:L/A:N
Weaknesses
  • CWE-155Improper Neutralization of Wildcards or Matching SymbolsVariant
Data version
5.1
Document digest
149a44ab3e648c76f7794f2ff61cbaf560a96ad165cb7f4ad5bf75bbd52b5beb

05 Affected products

VendorProductVersionsPlatforms
OTRS AG((OTRS)) Community Edition5.0.x to 5.0.41, 6.0.x to 6.0.26—
OTRS AGOTRS7.0.x to 7.0.15—

06 References

07 Remediation

Upgrade to OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, 5.0.42 Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/c0255365d5c455272b2b9e7bb1f6c96c3fce441b Patch for ((OTRS)) Community Edition 5: https://github.com/OTRS/otrs/commit/96cc7826d6ce260204ff629fc968edd2787b7f6b

08 Fixed in

Debian 11

  • otrs2
    Fixed in 6.0.27-1

Source: Debian Security Tracker, the Debian security team. Received through OSV.dev. Reformatted by exploit.cc.

Ubuntu 16.04 LTS

  • otrs2
    No fix yet

Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.

Ubuntu 18.04 LTS

  • otrs2
    No fix yet

Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.

Ubuntu 20.04 LTS

  • otrs2
    No fix yet

Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.

A release or ecosystem missing from this list has no record here. It may be unaffected or not covered by the source. Source notices and licences.