CVE-2020-1770
Information disclosure in support bundle files
02 Description
Information disclosure in support bundle files
03 Exploitation and scoring
- Exploitation
- Not assessed. CISA has not published an exploitation assessment for this record, and it is not in the KEV catalog. That is an absence of assessment, not a finding of no risk.
- SSVC decision
- Not assessed by CISA
- EPSS probability
- 1.26% probability of exploitation activity in the next 30 days.
- EPSS percentile
- Equal to or higher than the score of 69.2% of scored records. A rank, not a probability.
- NVD base score
- 4.3 (CVSS v3.x), scored by the NVD independently of the CNA.
- NVD CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
- NVD analysis status
- Modified. NVD last modified this record on 2026-06-17.
- Red Hat severity
- No Red Hat rating. Red Hat rates the CVEs that affect its products.
Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.
04 Metadata
- Published
- 2020-03-27 12:47Z6 YR AGO
- Last updated
- 2024-09-17 01:11Z2 YR AGO
- Reserved
- 2019-11-29
- Assigning CNA
- OTRS
- Record state
- PUBLISHED
- Severity
- Low (CVSS 2.4)
- CNA CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N
- Weaknesses
- Data version
- 5.1
- Document digest
- d675ab4085393e703f704a1275fc1f7764c58b5cb0a893e2067f99965c923da5
05 Affected products
06 References
- otrs.comhttps://otrs.com/release-notes/otrs-security-advisory-2020-07/
- lists.opensuse.orgopenSUSE-SU-2020:0551http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- lists.debian.org[debian-lts-announce] 20200501 [SECURITY] [DLA 2198-1] otrs2 security updatehttps://lists.debian.org/debian-lts-announce/2020/05/msg00000.html
- lists.opensuse.orgopenSUSE-SU-2020:1475http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- lists.opensuse.orgopenSUSE-SU-2020:1509http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- lists.debian.org[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security updatehttps://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
07 Remediation
Upgrade to OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42. Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/cb6d12a74fbf721ba33f24ce93ae37ed9a945a95 Patch for ((OTRS)) Community Edition 5: https://github.com/OTRS/otrs/commit/d37defe6592992e886cc5cc8fec444d34875fd4d
08 Fixed in
Debian 11
- otrs2 Fixed in 6.0.27-1
Source: Debian Security Tracker, the Debian security team. Received through OSV.dev. Reformatted by exploit.cc.
Ubuntu 16.04 LTS
- otrs2 No fix yet
Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.
Ubuntu 18.04 LTS
- otrs2 No fix yet
Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.
Ubuntu 20.04 LTS
- otrs2 No fix yet
Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.
A release or ecosystem missing from this list has no record here. It may be unaffected or not covered by the source. Source notices and licences.