CVE-2019-9752
An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a
02 Description
An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a
03 Exploitation and scoring
- Exploitation
- Not assessed. CISA has not published an exploitation assessment for this record, and it is not in the KEV catalog. That is an absence of assessment, not a finding of no risk.
- SSVC decision
- Not assessed by CISA
- EPSS probability
- 1.06% probability of exploitation activity in the next 30 days.
- EPSS percentile
- Equal to or higher than the score of 64.4% of scored records. A rank, not a probability.
- NVD base score
- 5.4 (CVSS v3.x), scored by the NVD independently of the CNA.
- NVD CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
- NVD analysis status
- Modified. NVD last modified this record on 2026-06-17.
- Red Hat severity
- No Red Hat rating. Red Hat rates the CVEs that affect its products.
Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.
04 Metadata
- Published
- 2019-03-13 22:00Z7 YR AGO
- Last updated
- 2024-08-04 22:01Z2 YR AGO
- Reserved
- 2019-03-13
- Assigning CNA
- mitre
- Record state
- PUBLISHED
- Severity
- Not rated by the issuing CNA
- CNA CVSS vector
- Not published by the issuing CNA
- Weaknesses
- CWE-79Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')Base
- Data version
- 5.1
- Document digest
- e860759a52c756a18adc041c9acf6956e8eff79f1421ee292f71452165bb72b5
05 Affected products
06 References
- community.otrs.comhttps://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework
- lists.debian.org[debian-lts-announce] 20190319 [SECURITY] [DLA 1721-1] otrs2 security updatehttps://lists.debian.org/debian-lts-announce/2019/03/msg00023.html
- lists.opensuse.orgopenSUSE-SU-2020:0551http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- lists.opensuse.orgopenSUSE-SU-2020:1475http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- lists.opensuse.orgopenSUSE-SU-2020:1509http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
07 Fixed in
Debian 11
- otrs2 Fixed in 6.0.16-1
Source: Debian Security Tracker, the Debian security team. Received through OSV.dev. Reformatted by exploit.cc.
Ubuntu 16.04 LTS
- otrs2 No fix yet
Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.
Ubuntu 18.04 LTS
- otrs2 No fix yet
Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.
A release or ecosystem missing from this list has no record here. It may be unaffected or not covered by the source. Source notices and licences.