CVE-2019-18179
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent
02 Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent
03 Exploitation and scoring
- Exploitation
- Not assessed. CISA has not published an exploitation assessment for this record, and it is not in the KEV catalog. That is an absence of assessment, not a finding of no risk.
- SSVC decision
- Not assessed by CISA
- EPSS probability
- 1.59% probability of exploitation activity in the next 30 days.
- EPSS percentile
- Equal to or higher than the score of 75.5% of scored records. A rank, not a probability.
- NVD base score
- 4.3 (CVSS v3.x), scored by the NVD independently of the CNA.
- NVD CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
- NVD analysis status
- Modified. NVD last modified this record on 2026-06-17.
- Red Hat severity
- No Red Hat rating. Red Hat rates the CVEs that affect its products.
Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.
04 Metadata
- Published
- 2020-01-06 00:00Z6 YR AGO
- Last updated
- 2024-08-05 01:47Z2 YR AGO
- Reserved
- 2019-10-17
- Assigning CNA
- mitre
- Record state
- PUBLISHED
- Severity
- Low (CVSS 3.5)
- CNA CVSS vector
- CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R
- Weaknesses
- No CWE assigned
- Data version
- 5.1
- Document digest
- 481fdf8ffe6086126bfca90c43f5721523743b75e7a4a192abd3ad1a0fde5e30
05 Affected products
06 References
- community.otrs.comhttps://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/
- lists.debian.org[debian-lts-announce] 20200101 [SECURITY] [DLA 2053-1] otrs2 security updatehttps://lists.debian.org/debian-lts-announce/2020/01/msg00000.html
- lists.opensuse.orgopenSUSE-SU-2020:0551http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- lists.opensuse.orgopenSUSE-SU-2020:1475http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- lists.opensuse.orgopenSUSE-SU-2020:1509http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- lists.debian.org[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security updatehttps://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
07 Fixed in
Debian 11
- otrs2 Fixed in 6.0.24-1
Source: Debian Security Tracker, the Debian security team. Received through OSV.dev. Reformatted by exploit.cc.
Ubuntu 16.04 LTS
- otrs2 No fix yet
Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.
Ubuntu 18.04 LTS
- otrs2 No fix yet
Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.
A release or ecosystem missing from this list has no record here. It may be unaffected or not covered by the source. Source notices and licences.