CVE-2018-19141
Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.
02 Description
Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.
03 Exploitation and scoring
- Exploitation
- Not assessed. CISA has not published an exploitation assessment for this record, and it is not in the KEV catalog. That is an absence of assessment, not a finding of no risk.
- SSVC decision
- Not assessed by CISA
- EPSS probability
- 0.67% probability of exploitation activity in the next 30 days.
- EPSS percentile
- Equal to or higher than the score of 51.3% of scored records. A rank, not a probability.
- NVD base score
- 4.8 (CVSS v3.x), scored by the NVD independently of the CNA.
- NVD CVSS vector
- CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N
- NVD analysis status
- Modified. NVD last modified this record on 2026-06-17.
- Red Hat severity
- No Red Hat rating. Red Hat rates the CVEs that affect its products.
Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.
04 Metadata
- Published
- 2018-11-11 05:00Z7 YR AGO
- Last updated
- 2024-08-05 11:30Z2 YR AGO
- Reserved
- 2018-11-09
- Assigning CNA
- mitre
- Record state
- PUBLISHED
- Severity
- Not rated by the issuing CNA
- CNA CVSS vector
- Not published by the issuing CNA
- Weaknesses
- CWE-79Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')Base
- Data version
- 5.1
- Document digest
- 77ef59440c4145e559c56e4201554b6b7b1476c38b37dad456d240b0189a1936
05 Affected products
06 References
- lists.debian.org[debian-lts-announce] 20181123 [SECURITY] [DLA 1592-1] otrs2 security updatehttps://lists.debian.org/debian-lts-announce/2018/11/msg00028.html
- community.otrs.comhttps://community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/
07 Fixed in
Debian 11
- otrs2 Fixed in 6.0.1-1
Source: Debian Security Tracker, the Debian security team. Received through OSV.dev. Reformatted by exploit.cc.
Ubuntu 16.04 LTS
- otrs2 No fix yet
Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.
A release or ecosystem missing from this list has no record here. It may be unaffected or not covered by the source. Source notices and licences.