CVE-2017-16854
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose
02 Description
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose
03 Exploitation and scoring
- Exploitation
- Not assessed. CISA has not published an exploitation assessment for this record, and it is not in the KEV catalog. That is an absence of assessment, not a finding of no risk.
- SSVC decision
- Not assessed by CISA
- EPSS probability
- 1.49% probability of exploitation activity in the next 30 days.
- EPSS percentile
- Equal to or higher than the score of 73.5% of scored records. A rank, not a probability.
- NVD base score
- 6.5 (CVSS v3.x), scored by the NVD independently of the CNA.
- NVD CVSS vector
- CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
- NVD analysis status
- Modified. NVD last modified this record on 2026-06-17.
- Red Hat severity
- No Red Hat rating. Red Hat rates the CVEs that affect its products.
Exploit-prediction scores from FIRST. Independent scoring and analysis status from the NVD. Vendor severity from Red Hat. Exploitation assessment and catalog membership from CISA.
04 Metadata
- Published
- 2017-12-08 17:00Z8 YR AGO
- Last updated
- 2024-08-05 20:35Z2 YR AGO
- Reserved
- 2017-11-16
- Assigning CNA
- mitre
- Record state
- PUBLISHED
- Severity
- Not rated by the issuing CNA
- CNA CVSS vector
- Not published by the issuing CNA
- Weaknesses
- CWE-200Exposure of Sensitive Information to an Unauthorized ActorClass
- Data version
- 5.1
- Document digest
- 9a17332f7a8079a1da4e1d8a092bf0af7dacad60c4337e375f735656d29e32e8
05 Affected products
06 References
- lists.debian.org[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security updatehttps://lists.debian.org/debian-lts-announce/2017/12/msg00015.html
- www.debian.orgDSA-4066https://www.debian.org/security/2017/dsa-4066
- www.otrs.comhttps://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/
07 Fixed in
Debian 11
- otrs2 Fixed in 6.0.2-1
Source: Debian Security Tracker, the Debian security team. Received through OSV.dev. Reformatted by exploit.cc.
Ubuntu 16.04 LTS
- otrs2 No fix yet
Source: Ubuntu, Canonical Ltd. Licensed under CC BY-SA 4.0. Received through OSV.dev. Reformatted by exploit.cc.
A release or ecosystem missing from this list has no record here. It may be unaffected or not covered by the source. Source notices and licences.